Yes, we are registered with the NDIS, ensuring that we meet the required standards for providing quality services.

We offer a range of services, including  like personal care, support coordination, therapy services, community participation, each service tailored to meet the needs of our clients. To learn more about our services, click here.

You can contact us directly to discuss your needs, and we’ll help you with the intake process, including any necessary paperwork and service agreements.

Yes, we strive to match you with support workers that best meet your needs and preferences. You have the flexibility to choose or request changes if needed.

We adhere to strict NDIS quality and safeguarding standards, including regular staff training, participant feedback, and continuous monitoring and audits of our services.

Our standard service hours are Monday to Friday 9am to 5pm, but we also offer after-hours and weekend support, depending on your needs and plan.

We will bill the NDIS directly for services provided under your plan. If you’re self-managing or using a plan manager, we will coordinate with them for payments.

For more information about NDIS pricing arrangements please click here.

At IES, we understand that sometimes plans change. To help us manage our resources and continue providing quality support, we have a cancellation policy in place.

Cancellation Terms:

• Short Notice Cancellations: If you need to cancel a service, please provide notice as soon as possible.
• 2 Business Days’ Notice: For most services, we require at least two clear business days’ notice. If less notice is given, or if you do not show up for a scheduled service, we may charge up to 100% of the agreed fee.
• 7 Days’ Notice: For services involving disability support workers, we require at least seven days’ notice. If less notice is given, we may charge up to 100% of the agreed fee.

Discretion: We understand that life happens, and in some cases, we may choose to waive the cancellation fee or offer more flexible terms. These situations will be handled on a case-by-case basis.

Group Activities: If you’re unable to attend a group session, and we cannot find a replacement, the agreed fee may still apply.

Yes, we offer support coordination and can assist you in managing your NDIS plan, ensuring you get the most out of your funding. We are fully transparent with our support budgets, so you can be confident that your money is being well spent on the services that matter most to you.

We encourage feedback and take any concerns seriously. You can contact us directly to discuss any issues, and we will work to resolve them promptly. If necessary, you can also escalate the matter to the NDIS Quality and Safeguards Commission.